Under EU law, a customer has the right to return any product for a 14 day period after point of sale.

The returned product must be in its original condition which is resalable in order to qualify for a full refund.

Products which have been opened are not eligible under Plantmade’s return policy due to hygiene reasons.

Please note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.

Want to change an address or place your order on hold?

Once an order is placed, it can only be changed up until when the order has been picked by our fulfilment team and provided with a tracking number. You can manage orders which haven’t be processed by using Aftercare. When an order is processed, a shipping confirmation email will be sent--not to be confused with the order confirmation email.

Once the shipping confirmation is provided then it is too late to change the order.

Want to cancel an order?

Once an order has be dispatched, it is unfortunately not possible to cancel it. Once received, the products must then be returned unopened in their original, resalable condition in order to be eligible for a full refund. Please refer to **Aftercare** to process a return.

I placed multiple orders, can they be sent as one parcel?

It’s not possible to merge orders. Once any individual order is placed, it generates a work request with our fulfilment team.

If it’s absolutely necessary you may cancel all orders before they are fulfilled and make a brand new order with all the required products, this should then come as one package.

Contact Customer Care on: hello@weareplantmade.com or via Chat, who will happily try to fix any mistakes that might occur with your order.

Oh no! Sorry this happened. Although its extremely annoying its also easy to fix.
Once you report this to our customer service team we can file a complaint with our fulfilment partner to make sure this doesn’t happen again and reissue the items ASAP.

Firstly thank you for choosing us.

It’s easy to track your order via Aftercare.

By clicking this link you’ll be able to see the status of your order and, if it has shipped already, you can see real time tracking information.

Note: Sometimes Transglobal customers are informed a parcel has been delivered (Signatory: JERRY) this appears to be a in their system as the parcel arrives in different states. If your parcel wrongly suggests its been delivered please wait a couple of days for this to correct itself. We’ll be happy to help if the issue persists or your parcel still doesn’t arrive.

Our bundles were created with results in mind and we are committed to helping our customers reach their goals.

However, we understand that good things take time!

Most people need at least 3 months to see any noticeable changes in hair/ beard growth or volume, some see results much faster. But we are confident that if a natural solution is a good fit, you should see at least some visible progress after this time period (with consistent use).

So, if you have been consistently using the products correctly for 90 days or we offer a full refund.

You will be issued your a refund no more than a week your Money Back Guarantee form has been completed and qualified by our team.

You can find the form Here.

Depending on your bank, it may take a little longer for the money to reach your account

To qualify for the Money Back Guarantee the following must apply:

Your order must have been placed no sooner than 90 days before you make your claim.

Your order must have been placed within the last 180 days.

You cannot have claimed another refund from us within the past year.

You must submit before and after images which prove there has been no progress.

You must correctly answer questions in the form to demonstrate you have used the products correctly and consistently.