FAQs

Who Are Plantmade?

Plantmade is a wellness brand here to help your hair flourish

Who are plantmade products made for ?

 

Everyone! Plantmade is a genderless brand, we create products for both men & women

How often do I need to use your products?

Every product in our range caters to a different issue , usage will depend on your hair goal. 

Inches - If you're looking to repair damaged hair follicles and stimulate growth in balding/weak areas it is best to use it once/twice a day. However if you're looking to grow your hair in length and volume its best to use it every 2-4 days depending on your hair's porosity.

 

Roots - For beards we recommend using it nightly. For hair, we recommend either when flare ups occur, every 2-4 days or as a weekly treatment, depending on your needs and lifestyle.

 

Soil - Soil should be used during your moisturising routine. Use the LCO (Liquid, Cream, Oil) method or the LOC (Liquid, Oil, Cream) moisturise your hair. Soil acts as a "cream".

 

Drizzle - Drizzle can be used daily on beards as for longer hair and locs we recommend every few days or whenever your hair is starting to feel dry.

Are Plantmade products vegan friendly?

Yes! Our whole product range is vegan friendly


Shipping

My tracking number isn't working

Your tracking number will become live our courier has scanned your item. However, please feel free to send us an email at hello@weareplantmade.com and we can assist you further with any of your issues!

Your tracking number will become live our courier has scanned your item. However, please feel free to send us an email at hello@weareplantmade.com and we can assist you further with any of your issues!

I placed my order over 24 hours ago and haven't received a confirmation email?

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com and we will work with you to get that sorted ASAP!

Please email hello@weareplantmade.com & we will you to get that sorted ASAP.

Where is my order?

Once you place an order, you should receive a confirmation email from us in your inbox of the email address you provided us with. Since all orders are tracked, you'll also receive a tracking number so you know exactly where your order is at all times.

Who do I contact for shipping issues?

Email us at hello@weareplantmade.com for any questions or queries.

Can I change my delivery address or cancel my order?

Please email us at hello@weareplantmade.com and we'll be able to help you with any shipping problems

I'm confused about the shipping process

Processing Time: Please allow 1-2 working days to prepare & ship your order

Transit Time: US Shipping 5-7 working days with DHL

UK Shipping DPD - Next Day Delivery

International - 7-14 working days depending on location

Total delivery time = processing + transit time excluding the weekends or public holidays

 

My tracking number isn't working

Your tracking number will become live our courier has scanned your item. However, please feel free to send us an email at hello@weareplantmade.com and we can assist you further with any of your issues!


SUCCESS STORIES

Do I get a discount for sharing my success story?

Yes! We gift you with a 15% off discount every time you send in your results and updates. All you have to do is take before and after pictures or if you want to know specifics you can


RETURNS

Who do I contact for a refund?

Unfortunately you can't due to the nature of the product. Certain products such as personal care (beauty) or personalised products cannot be returned.

Can my products be refunded ?

Of course. We do advise you to wait at least 90 days before you see results as hair growth is a journey. However, if you aren't happy with the product or if it's arrived damaged and you would like your money back, send us proof via email at hello@weareplantmade.com to notify us about your concerns. If we deem the situation to be worth a refund you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too


Shelf Life

INCHES

Shelf life: 12 months | Store in a cool, dark place

DRIZZLE

Shelf life: 6 months | Store in a cool, dark place

SOIL

Shelf life: 12 months | Store in a cool, dark place

ROOTS

Shelf life: 6 months | Store in a cool, dark place

DEW

Shelf life: 6 months | Store in a cool place

RAIN/VINE

Shelf life: 6 months | Store in a cool place

SAND

Shelf life:12 months | Store in a cool place