At Plantmade, we operate on a slow-production, made-to-order basis. This allows us to minimise costs, reduce waste, and protect the long-term continuity of our business — all while ensuring your products are freshly prepared with care.
Our current processing time is up to 10 working days (14 calendar days) from the moment you place your order. This window covers the time needed to procure, produce, package, and ship your items.
From time to time, unexpected delays or operational errors may occur. While these may be outside our direct control ,we take full responsibility and are committed to resolving them quickly. If your order is delayed significantly beyond our stated timeframe, you may be eligible for a shipping fee refund.
For our international customers, please note: some orders are being held as we reassess shipping costs in light of new tariff changes. These orders are not cancelled — they’re simply awaiting operational clearance before dispatch.
We apologise if this hasn't been totally clear on the site before now. We hope that this official statement helps clear things up.Please reach out to customer service for updates on your specific order. We only ask that though you may feel frustrated that you treat them with kindness and courtesy as they are here to help you.By placing an order, you acknowledge and accept these timelines. We’re grateful for your patience and proud to serve you in a way that supports sustainable, intentional growth.
Thank you for being part of our journey